IT'S a dream shared by many - to one day hit the big jackpot on the pokies.
Ipswich grandmother Ingrid Jahnke must have thought her dreams had come true when a $65,054 jackpot prize flashed up on the screen at the Goodna Services Club earlier this week.
Unfortunately for the 82-year-old, she was about to get a harsh reminder that if something looks too good to be true, there's a good chance it is.
Upon reporting her big win to staff at the popular Goodna club, Mrs Jahnke was told that the machine she was using had displayed the impressive prize in error.
It seemed immediately clear to management that something was amiss, as the major jackpot for the pokies at the club does not usually exceed the $10,000-mark.
The Goodna Services Club is standing by its decision not to pay the prize, despite some community backlash following a story on A Current Affair on Wednesday night.
According to the Gaming Machine Act 1991, a gaming machine employee has the right to refuse a payout if they are satisfied a displayed win on a pokie machine has been caused by a malfunction.
Mrs Jahnke is challenging the club's refusal to pay, and the matter will be referred to the Licensed Monitoring Operator (LMO) for a review.
Goodna Services Club president Robert Lucas yesterday released a statement saying that the club's actions with regards to poker machines was strictly controlled.
"As soon as staff became aware of the malfunction, they followed correct procedure, shut the machine down and immediately reported the irregularity to the licensed monitoring operator, Odyssey, who in turn reported it to Queensland Office of Liquor and Gaming Regulation (OLGR), as is required under the Gaming Machine Act 1991," Mr Lucas said.
The club says it also explained the situation to Mrs Jahnke and paid her back the remaining credit she had in the machine prior to the malfunction.
Mr Lucas said it was an unfortunate situation and the club wanted to see a fair result.
"The Club has been a part of the Goodna community for almost 40 years," he said.
"We greatly value all our members and visitors to the club, and are seeking a fair outcome for all involved."
The QT made several attempts to contact Mrs Jahnke via telephone yesterday but was unsuccessful.
A spokeswoman from the Queensland Office of Liquor and Gaming said that if Mrs Jahnke was not satisfied with the LMO finding she could further appeal the decision with the state authority.
"This enables the OLGR to make further enquiries as to whether or not the claimant is entitled to the displayed win," she said.
Anyone who requires further information on poker machine regulations can contact OLGR on 13 QGOV (13 74 68).
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